Disclaimers

Service Disclaimers

1. Nature of Service

ValueSpace is an AI-powered software tool designed to assist businesses with customer interactions. Our platform provides automated response generation and customer support capabilities on a best-effort basis.

What ValueSpace provides:

• AI-powered software tool for customer communication automation
• Technology platform to support and assist your customer service operations
• Best-effort service to help streamline customer interactions
• Configurable AI assistant that generates responses in real-time

What ValueSpace does not provide:

• Guaranteed business outcomes (sales increases, revenue growth, or conversion improvements)
• Professional advice (legal, financial, medical, or other specialized consultation)
• Complete replacement for human judgment and oversight
• Guaranteed results or specific performance metrics

2. No Guarantee of Specific Outcomes

ValueSpace operates on a best-effort basis. We do not guarantee specific business results, including but not limited to sales increases, revenue growth, customer satisfaction improvements, or return on investment. Results vary based on many factors including your business model, market conditions, configuration, and how you use the platform.

The service is provided "as is" without warranties regarding accuracy, completeness, service availability, or fitness for specific purposes. Past performance or case studies do not guarantee similar outcomes for your business.

3. AI-Generated Content

ValueSpace uses artificial intelligence to generate responses in real-time. AI technology has inherent limitations and may occasionally produce inaccurate, incomplete, or unexpected results.

AI Content Characteristics:

• Responses are generated automatically based on your product data and configuration
• Content is provided for informational purposes and does not constitute professional advice
• AI may produce errors, outdated information, or contextually inappropriate responses
• The system operates on a best-effort basis to provide helpful customer support

Customer-Facing Disclosure: End customers interact directly with AI-generated responses. Customers are informed that they are communicating with an AI assistant that may make mistakes. This disclosure is displayed in the chat interface where customers can see it.

Business Responsibility: You are responsible for configuring the AI assistant appropriately for your business context, monitoring performance, and maintaining appropriate oversight of the system's operation.

4. No Professional Advice

ValueSpace AI assistant responses do not constitute professional advice of any kind, including legal, financial, medical, or regulatory guidance. The system provides general information and support for customer service purposes only.

For matters requiring professional expertise, consult qualified professionals licensed in your jurisdiction.

5. Business Responsibilities

As a ValueSpace customer, you are responsible for:

• Configuring the AI assistant appropriately for your business context and compliance requirements
• Ensuring your use of the platform complies with applicable laws and regulations
• Maintaining appropriate oversight and monitoring of the system's performance
• Protecting access credentials and API keys
• Providing accurate product data and business information for AI training
• Ensuring customers are informed they are communicating with AI (via our built-in disclosure)

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Maximum Liability: Limited to the lesser of CHF 500 or the amount you paid in the last 12 months
• No Indirect Damages: Not liable for lost profits, revenue, data, or business opportunities
• No Consequential Damages: Not liable for reputational harm, customer complaints, or regulatory issues
• AI-Related: Not liable for damages from AI-generated content or recommendations
• Third-Party: Not liable for third-party claims arising from your use of our service

See our Terms of Service for complete liability limitations and legal details.

7. Service Availability and Support

Best Effort Basis:

• Services provided on a "best effort" basis without uptime guarantees or SLAs
• We strive for high availability but cannot guarantee specific uptime levels
• Scheduled maintenance may temporarily affect service availability
• Technical issues, updates, or security incidents may cause interruptions
• Support is provided via email and may take 2-5 business days for response
• We are not liable for service interruptions or delayed support responses

8. Third-Party Integrations

External Services:

• We integrate with third-party platforms (WooCommerce, WordPress, etc.)
• We are not responsible for third-party service availability or functionality
• Changes to third-party APIs may affect our service
• Data accuracy from third-party sources is not guaranteed
• Review third-party terms and privacy policies independently

9. Data and Privacy

Important Information:

• See our Privacy Policy for data handling practices
• You are responsible for obtaining necessary consents from your customers
• You must comply with applicable data protection laws (GDPR, etc.)
• We process data as a data processor under your instructions
• You retain ownership of your data and customer information

10. Modifications to Disclaimers

We reserve the right to modify these disclaimers at any time. Material changes will be communicated via email or platform notification. Your continued use after changes constitutes acceptance.

11. Governing Law

These disclaimers are governed by Swiss law. Disputes shall be resolved in accordance with our Terms of Service.

12. Acceptance

By using ValueSpace, you acknowledge that you have read and understood these disclaimers. These disclaimers are part of our complete Terms of Service and govern your use of the platform.

13. Contact Information

For questions about these disclaimers, please contact:

ValueSpace
Email: legal@valuespace.ai
General inquiries: Contact Form